Shipping policy
Last Updated: January 23, 2026
Order Processing
All products are made to order. Production typically begins within 2–5 business days after an order is placed and payment is confirmed.
Processing times may vary depending on product type, order volume, or fulfillment center workload.
You will receive an email notification once your order has been shipped, including tracking information when available.
Shipping Methods and Delivery Times
Orders are fulfilled and shipped by our third-party production and logistics partners.
Shipping times depend on your location and chosen shipping method:
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United States: 3–7 business days after fulfillment
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Europe: 5–10 business days after fulfillment
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International: 7–20 business days after fulfillment
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, carrier issues, or factors beyond our control (such as weather or regional disruptions).
Shipping Rates
Shipping costs are calculated at checkout based on destination, product weight, and shipping method.
Certain promotions may offer free or discounted shipping; these are applied automatically when eligible.
Shipping Destinations
We currently ship to most countries worldwide. However, we do not ship to certain regions where our fulfillment partners cannot deliver or where restrictions apply.
If your country is unavailable at checkout, we cannot complete delivery there at this time.
Customers are responsible for ensuring that the provided shipping address is correct and deliverable.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, and local taxes, which are not included in the product price or shipping cost.
These charges are the responsibility of the customer and vary by destination country.
We do not control or predict these fees. Customs processing may also delay delivery.
Tracking Orders
Once your order ships, you’ll receive a shipping confirmation email with a tracking link.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
If you do not receive tracking information within 7 days of your order, please contact us at contact@edenexile.com
Lost or Delayed Shipments
If your order does not arrive within 30 days of the estimated delivery window, please contact us.
We will investigate with our fulfillment partner and, if confirmed lost, may issue a replacement or refund at our discretion.
We are not responsible for delays caused by incorrect addresses, incomplete customs forms, or courier disruptions.
Incorrect Address or Unclaimed Packages
Please double-check your shipping address before completing your order.
If a package is returned due to an incorrect or undeliverable address, the customer is responsible for reshipment costs.
Unclaimed packages returned to sender are not eligible for automatic refunds.
Damaged Packages
If your order arrives damaged, please contact us within 30 days of delivery at contact@edenexile.com, including photos of the packaging and the damaged item. We will review your claim and, if appropriate, arrange a replacement or a refund at our discretion.
Contact
For shipping-related inquiries, please contact:
EDEN EXILE CLOTHING
contact@edenexile.com
