Refund policy

At EDEN EXILE CLOTHING, all products are made to order and fulfilled by our production partner. Because of this, we only offer returns or refunds in the specific situations outlined below.

Damaged, Misprinted, or Defective Items

If your item arrives misprinted, damaged, or defective, contact us within 30 days of delivery at contact@edenexile.com with:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

Once the issue is verified, we will offer a replacement or a refund at no additional cost.

Wrong Size or Change of Mind

All items are made to order. We do not accept returns or exchanges for:

  • Wrong size

  • Wrong color selected by the customer

  • Buyer’s remorse or change of mind

Please review the size guide carefully before placing your order.

Lost or Missing Orders

If your order has not arrived within 30 days of shipment and tracking shows no delivery confirmation, contact us.
If the order is confirmed as lost by the carrier or our fulfillment partner, we will issue a replacement.

Incorrect Shipping Address or Unclaimed Packages

If a package is returned due to an incorrect address or failure to claim delivery:

  • We can reship the order once the new shipping cost is paid

  • Refunds are not issued for these orders

  • Original shipping and fulfillment costs are non-refundable

Return Address

All returns are processed through our production and fulfillment partner.
Do not send items back without authorization.
Return instructions will be provided only after a claim is approved.

How to Start a Claim

Email contact@edenexile.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

All claims must be submitted within 30 days of delivery.
Unapproved returns will not be accepted.